News Update

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  2. Ore. man accused in crew disruption goes to court

    PORTLAND, Ore. – An Oregon man who FBI agents say was angling for frequent flier miles has made his first court appearance on a charge of interfering with a commercial jetliner crew by filling out a comment card that talked about crashing into the ocean.


    PORTLAND, Ore. – An Oregon man who FBI agents say was angling for frequent flier miles has made his first court appearance on a charge of interfering with a commercial jetliner crew by filling out a comment card that talked about crashing into the ocean.

    Federal authorities charged 56-year-old Joseph Hedlund Johnson of Salem after a Hawaiian Airlines jetliner turned back in midflight Wednesday to return to Portland — accompanied by two F-15 military jets.

    The pilot said he was alarmed because Johnson wanted to be near his carry-on luggage and filled out a comment card that wondered "what if the plane ripped apart in mid-flight," an FBI affidavit said.

    Johnson told an agent the card was intended as a joke and, because it was sealed, not to be read during the flight.

    "He told me that he thought the card was going to be taken back to an office somewhere, opened, and everyone in the room would "get a laugh" from it, and that perhaps he"d even get some frequent flyer miles out of it," FBI agent Michael Torphy wrote in an affidavit.

    Authorities said they found no link between Johnson and terrorists, nor any dangerous devices on him or in his luggage.

    The concern over airline security has intensified since an attempt on Christmas Day to blow up a Northwest Airlines jet bound for Detroit. Citing that, the acting U.S. attorney for Oregon, Kent Robinson, said "everyone who flies should also know that communicating with a flight crew about crashing airplanes will not be viewed as a joke."

    In a brief hearing Monday, Johnson got a public defender. He has not entered a plea. He is to be back in court next week.

    U.S. Magistrate Judge Dennis Hubel warned Johnson not to fail to show up when scheduled.

    "You do have a record of not appearing when you are supposed to in court," Hubel told him. "You"re going to make your problem a lot bigger if you don"t appear."

    Hubel didn"t elaborate. Public records show Johnson has a record of assault and theft convictions dating to 1995. Calls to authorities in Salem for details of his court record were not immediately returned.

    The comment card also contained references to the 1960s TV sitcom "Gilligan"s Island," about a group of castaways on an island in the Pacific.

    Reproduced in the affidavit, the card reads: "... I hope we don"t crash and burn or worse yet, landing in the ocean, living through it, only to be eaten by sharks, or worse yet, end up on someplace like gilligans Island, stranded, or worse yet, be eaten by a tribe of headhunters ... "

    Johnson told the FBI he has hepatitis C and other diseases, is disabled and has only Social Security benefits for income.



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  3. Effect of volcano on jet engines being tested

    BRUSSELS – A major U.S. jet engine maker announced Thursday it will investigate the effects of volcanic ash on the engines of aircraft that have flown through the plume.


    BRUSSELS – A major U.S. jet engine maker announced Thursday it will investigate the effects of volcanic ash on the engines of aircraft that have flown through the plume.

    Honeywell Aerospace"s engines powered several of the planes sent up to collect scientific data after eruptions of the volcano in southern Iceland in April and May suspended European air travel. The planes, which accumulated dozens of hours of flying in the clouds, were operated by Germany"s national aeronautics research center DLR and by the British weather service.

    The two TPE331 turboprops that powered the German Dornier 228 have been returned to Phoenix, Arizona, where they will be disassembled and analyzed in detail, said Ronald J. Rich, vice president of propulsion systems at Honeywell.

    The Honeywell probe is believed to be the first such detailed analysis of engines affected by ash particles since the 5-day closure of European airspace last month.

    The unprecedented closure of European airspace because of a volcano caused direct losses of more than a billion euros ($1.3 billion) to the airlines affected, and as much as 1.5 billion ($1.95 billion) to other businesses.

    Few doubt that flying a plane directly into the plumes of a volcano could disable the aircraft. But it remains unclear whether the abrasive particles present a hazard to the jets outside the immediate area of the volcanic plume, once it is dispersed by high-altitude winds.

    Airlines have blamed European regulators for overreacting to what they say was a manageable threat and have demanded that internationally recognized standards of ash contamination be set.

    "The industry has little information on the affects of volcanic ash ingestion in turbine engines, and we hope the data we gain from this effort will help define operational impact to the engine and any damage to components," Rich said in a telephone interview.

    "These volcanic eruptions give us an opportunity to systematically analyze volcanic ash impact to our engines, and this examination could yield a basis for future turbine engine performance and maintenance service data."

    Over the past three decades, civil aviation has become increasingly aware of the dangers of flying through the microscopic fragments of rock and pumice that make up ash clouds.

    Jet engines are highly complex machines designed to function in environments free of debris and corrosive gases, and the effects of volcanic ash have severely endangered safety on flights that directly overflew erupting volcanos.

    Inside the engines, the particles stick to the hot core and form a glasslike coating, grinding up turbines, bearings, and other moving parts. This can lead to the immediate loss of thrust and eventually to engine failure.

    International regulators such as the International Civil Aviation organization and the European Aviation Safety Agency have been trying to establish safe levels of particle contamination in the airspace.

    Rich said he expected the probe to last at least a month. Results will be reported to the Federal Aviation Administration and the European Aviation Safety Agency, he said.

    "I just don"t know what we"re going to find," he said. "That"s why we"re interested in looking into these engines. We want to gain insight into what they are telling us."



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  4. European aviation industry faces more strikes

    BRUSSELS – Lufthansa and TAP Air Portugal moved closer Tuesday to facing strike action by their pilots" unions, as British Airways braced for the second work stoppage in just over a week by thousands of its cabin crew.


    BRUSSELS – Lufthansa and TAP Air Portugal moved closer Tuesday to facing strike action by their pilots" unions, as British Airways braced for the second work stoppage in just over a week by thousands of its cabin crew.

    If the wave of airline strikes spreads or continues into the summer, it could undermine the upcoming tourist season that nations in southern Europe — which have been hit the hardest by the financial crisis — are counting on to boost their recovery.

    Portuguese Economy Minister Jose Vieira da Silva warned that a strike by TAP Air Portugal pilots would hurt the tourist industry badly.

    "Our tourist sector is coming out of a very deep crisis. (This strike) is not good for it," da Silva said.

    The underlying cause for the strikes are the financial difficulties faced by the industry and the cost-cutting measures airlines have had to resort to in an effort to maintain competitiveness.

    In the late 1990s, European airlines invested heavily in new aircraft in order to stave off rapidly expanding competitors — such as Dubai-based Emirates or Etihad from neighboring Abu Dhabi — and to avoid being relegated to the position of second-rate aviation powers.

    This was accompanied by a wave of acquisitions or mergers with other European carriers in an attempt to gain market share and squeeze remaining independents out of the market.

    But the economic downturn and accompanying fall in passenger traffic, which has cut revenues by 10-15 percent across the continent, has left the carriers scrambling to stave off bankruptcy by cutting costs and slashing services.

    "It"s an unusual situation and quite bizarre, but the industry is in its worst state ever," said John Strickland, director of JLS Consulting, a London-based aviation consultancy firm.

    "We"re seeing legacy carriers really struggling to fight in a competitive environment because consumers want lower prices and the low-cost carriers are offering them," he said.

    "All this is putting pressure on costs. And one of the ways they are coping is negotiating with their work forces not just about salaries, but about the ways of working, increased flexibility, and greater efficiency."

    Meanwhile, air traffic controllers in France went on strike last month, disrupting flights and causing huge delays across western Europe. Controllers in debt-plagued Greece also walked off their jobs to protest against painful spending cuts.

    Lufthansa, Europe"s largest airline, received more bad news Tuesday, when the annual congress of the 105,000-strong International Association of Airline Pilots Associations voted to back a work stoppage by the carrier"s pilots.

    "We salute the exemplary approach of the members of (Lufthansa"s) Cockpit union who are demonstrating strong unity across company borders in their fight to preserve their prospects, jobs and adequate working conditions," said a statement by the umbrella group of the world"s pilots.

    The airline"s pilots went out on strike last month, but the planned four-day walkout was cut short after a day with an agreement to resume negotiations.

    The Cockpit union has called a walkout at all German locations from April 13-16. It said the dispute was about salary, working conditions and job security. The union said it was giving advance warning to avoid any disruption to customers during the Easter holiday and to get the airline"s management to return to the negotiating table.

    Lufthansa countered that its latest offer to the Cockpit union was to address concerns over job security. Chief management negotiator Roland Busch said the offer was "appropriate to the situation of the company and the economic environment," and that Lufthansa needed to avoid cost increases in order to maintain its competitiveness.

    The dispute also affects Lufthansa Cargo and its budget Germanwings subsidiary.

    Meanwhile, in London, British Airways said it was working to get operations back to normal Tuesday following a three-day strike by cabin crew that the airline says cost it about 21 million pounds ($31.5 million).

    The airline faces a second walkout this weekend — this time for four days beginning Saturday — by crews represented by the Unite union. No further negotiations have been announced.



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  5. Websites to help you manage frequent flier miles

    What good are a million frequent flier miles if they expire before you can use them?


    What good are a million frequent flier miles if they expire before you can use them?

    All of the major airlines except Continental have slapped expiration dates on their frequent flier miles, generally one to two years. Activity on the accounts — like flights or credit card awards — will prevent expiration. But even frequent travelers can be surprised when miles expire on an airline they don"t often fly.

    Some airlines, including Delta, show mileage expiration when you log into your frequent flier account on its website. Some don"t. So staying on top of all the relevant dates can be challenging.

    The advantage of using software or a third-party website is that you can monitor multiple rewards accounts at one time. A few will send you an alert if your miles are close to expiring. And most let you track hotel and rental car rewards programs, too, all in one place.

    The biggest and oldest of the sites is MileageManager. It has about 120,000 members, according to Randy Petersen, who runs parent company Frequent Flyer Services as well as InsideFlyer magazine.

    Petersen said one advantage of having multiple accounts in one place is that after your trip, it"s easier to make sure you got credit for all of your spending. If you took a trip to Dallas, he said, "you will see your flight, your hotel — "hey, where"s my car rental?""

    Here"s a rundown of what you"ll find on some of the more popular mile-tracking sites. All three will also track car rental and hotel programs. However, not every site tracks every provider"s program, so check to make sure the programs you use the most are available on the site:

    • mileBlaster. Costs $6.99 per year. Available on the Web, as a widget for Windows or Mac computers, or as an app for the iPhone and iPod Touch and Nokia phones. You"ll have to pay twice if you want to use it on your phone as well as at . The service includes e-mail alerts that your miles will soon expire, and some versions allow tracking of accounts for multiple users. A status bar shows your progress toward your next award ticket on each airline.

    • MileageManager. Costs $14.95 per year. Available at as well as travel organization website . (Expiration alerts at Tripit are part of the "pro" version, which costs $69 per year.) You can specify how far in advance you want to be notified about expiring miles. MileageManager requires separate accounts for each family member, so the bill could run up for someone who wants to manage several accounts. (The company says it"s looking at the possibility of multi-user accounts in the future.) The service will also monitor a flight you"re interested in and notify you if an award seat becomes available.

    • Traxo. Free. This one is the newest of the bunch. Traxo aims to let travelers see both the balances in their loyalty programs, as well as information on upcoming trips. It also says it will notify you that you didn"t get credit on a recent trip, as well as notify you that there is a mileage promotion for a trip you just booked.



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  6. Suspicious luggage at 2 US airports delays flights

    FRESNO, Calif. – Seemingly suspicious pieces of luggage delayed flights at two airports Tuesday, prompting evacuations in Minneapolis and closing a California airport where authorities discovered what turned out to be soft drink bottles filled with honey.


    FRESNO, Calif. – Seemingly suspicious pieces of luggage delayed flights at two airports Tuesday, prompting evacuations in Minneapolis and closing a California airport where authorities discovered what turned out to be soft drink bottles filled with honey.

    A passenger"s suitcase tested positive for TNT at Bakersfield"s Meadows Field during a routine swabbing of the bag"s exterior, Kern County Sheriff Donny Youngblood said. When Transportation Security Administration officials opened the bag, they found bottles filled with an amber liquid, he said.

    The bag"s owner, Francisco Ramirez, told TSA officers that the bottles were filled with honey, Youngblood said. Further testing confirmed that honey was the only substance present in the bottles, said FBI spokesman Steve Dupre. No traces of explosives were found.

    "Why in this day and age would someone take a chance carrying honey in Gatorade bottles?" Youngblood said. "That itself is an alarm. It"s hard to understand."

    At the Minneapolis-St. Paul International Airport, a bomb-sniffing dog indicated there was something suspicious about a piece of luggage, causing authorities to call a bomb squad and clear parts of the airport for more than an hour.

    But the bag was never put on a flight and nothing suspicious was found, officials said.

    The piece of luggage was only a placeholder airline employees put on the luggage carousel to signal to other employees that all the bags have been unloaded from a flight, airport spokesman Patrick Hogan said. In airport jargon, it"s called a "last bag."

    "It was kind of a beat-up old bag that was simply used as a marker," he said.

    Investigators in California said Ramirez flew to Bakersfield Dec. 23 to spend Christmas with his sister and was returning Tuesday. The 31-year-old gardener from Milwaukee was not arrested and was cooperating with authorities, officials said.

    When TSA agents opened one of the five bottles and tested the contents, the resulting fumes nauseated them, Youngblood said. Both were treated and released at a local hospital.

    The Los Angeles County Sheriff"s Office bomb squad was performing further tests to determine why at least two positives were recorded for both TNT and the organic explosive acetone peroxide, or TATP.

    Bakersfield is about 110 miles north of Los Angeles.

    Investigators want to know whether any chemical Ramirez uses in his gardening work could have left traces of potential explosives. They will also run tests on the substance to see if the smoke beekeepers use to subdue the insects could have triggered a false positive test on honey.

    All flights into and out of Meadows Field were canceled for much of Tuesday as authorities searched the terminal for other potential explosives.

    The discovery came less than two weeks after a man was charged with trying to destroy a Northwest Airlines flight as it approached Detroit on Christmas Day. He is alleged to have smuggled an explosive device on board the aircraft and set if off, but the device sparked only a fire and not the intended explosion.

    Airline security has been tightened since the arrest.

    Hogan said any number of things could have caused the dog at the Minneapolis airport to react. "We"ll probably never know what it was," he said.

    He said the dogs have been working more hours since the Detroit incident. However, he doubted overwork contributed to Tuesday"s false indication.

    While the Minneapolis airport"s reaction annoyed some passengers, it didn"t bother Cindy Kangas, 49, of Braham in east-central Minnesota, who arrived at the airport after the incident and was waiting in a long line at the security checkpoint.

    She didn"t think airport officials overreacted and instead showed they cared.

    "For one thing, if it"s them or their families they"d want to make sure it was all checked out," she said.

    ___

    Associated Press writers Amy Forliti and Chris Williams in Minneapolis and Dinesh Ramde in Milwaukee contributed to this report.



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  7. Government says travel spending rose in 1st qtr

    WASHINGTON – Tourism spending rose at an annual rate of 3.9 percent during the first quarter, led by increased spending on hotels and other accommodations, according to a government report issued Tuesday.


    WASHINGTON – Tourism spending rose at an annual rate of 3.9 percent during the first quarter, led by increased spending on hotels and other accommodations, according to a government report issued Tuesday.

    The Bureau of Economic Analysis said the increase compared with a 1.5 percent drop during the fourth quarter of 2009.

    Prices for travel and tourism rose at annual rates of 3.5 percent during the first quarter and 6.5 percent during the fourth quarter, the BEA said.

    Spending on hotels and other accommodations rose at an annual rate of 11 percent in the first quarter, after falling at a rate of 7.9 percent in the fourth quarter. The BEA said accommodations were the largest contributor to the growth in travel and tourism spending.

    Passenger air spending rose at an annual rate of 4.5 percent during the first quarter, after falling at a rate of 9.8 percent in the fourth quarter. Prices rose at a rate of 13.3 percent in the first quarter.

    Airlines have said they are seeing business travelers return, allowing them to back away from fare sales they had used to fill seats with vacationers during the recession.



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  8. The sky"s not the limit: options for flier miles

    ATLANTA – Airlines have been tinkering with their frequent flier programs to spur loyalty. Increasingly they"re giving customers the option to buy more than plane tickets with their rewards, and that may offer more bang for your buck.


    ATLANTA – Airlines have been tinkering with their frequent flier programs to spur loyalty. Increasingly they"re giving customers the option to buy more than plane tickets with their rewards, and that may offer more bang for your buck.

    AirTran, Delta and United are among carriers that allow their frequent fliers to use their credits or miles to pay for hotel rooms, rental cars, meals at restaurants or electronics. Delta"s SkyMiles program alone has more than 70 million members.

    The expanding programs are generally a win-win situation. By giving away fewer free tickets, airlines have a larger supply for paying customers, but perhaps more importantly giving customers more variety drives more loyalty to the airlines. And frequent fliers get to buy something that may offer more value than a plane ticket when you consider how long it took you, and how much you had to spend to earn the program rewards.

    A standard domestic roundtrip coach ticket can cost at least 25,000 miles in many programs. One way to get that many miles is to buy tickets for eight roundtrip flights of 3,125 miles in length each (roughly the distance you would fly roundtrip between St. Louis and Los Angeles). Assuming you pay an average $250 per roundtrip flight, that would run you $2,000.

    If you turned around and used the miles for a free ticket on a shorter flight that only cost $150, you are effectively getting a 7.5 percent return on the money you spent.

    But instead, if you used the air miles for two free nights in a hotel that cost a total of $300, you would be getting a 15 percent return.

    Not bad if you are looking to save money and stretch your frequent flier rewards.

    Here"s a primer on what you can buy with your rewards on three major airlines and how much it will cost you.

    AIRTRAN AIRWAYS

    The discount carrier participates in a global points exchange called where AirTran flight credits can be traded for hotel rooms and other items.

    Join for free and then start browsing the different categories of Points.com partners (hotels, retail, travel). You can initiate a trade by requesting the number of miles or points you want to get from another participating reward program in exchange for your AirTran flight credits. If you see a trade you like, you can accept it. Or move on and look for a better exchange.

    Participating in such programs is one way several airlines are expanding how you can use your points, credits or miles.

    On the points exchange site, you can also turn your miles into certificates accepted at more than 200 retailers and restaurants.

    An example: On Points.com you can trade three AirTran flight credits for 2,000 Priority Club points. Priority Club is a hotel reward program. You can use those points toward stays at hotels including Crowne Plaza, Holiday Inn and Staybridge Suites. But, if you accept this trade, it also will cost you $87.

    DELTA AIR LINES

    The world"s biggest airline recently launched an online marketplace in which its frequent flier program members can redeem SkyMiles for hotel rooms, car rentals and merchandise.

    On you can use miles to book hotel rooms and car rentals and buy appliances, luggage, handbags and jewelry. The marketplace offers more than 6,000 items. That"s far more than Delta frequent fliers have had access to in the past when newspaper and magazine subscriptions were popular non-travel options.

    An example: Under the new marketplace program, an Apple iPod Nano will run you 29,000 miles.

    UNITED AIRLINES

    Hungry? You can eat for free instead of fly for free and maybe stretch your miles. United allows you to use your reward miles to purchase certificates to eat at numerous restaurants around the country.

    Go to or the airline"s partner, .

    You can redeem as many miles as you like for multiple Restaurant.com certificates. Pick your restaurant from over 13,000 choices nationwide. Some restaurants may restrict redemption to specific days or require a minimum purchase.

    An example: For 2,000 United Mileage Plus miles, you get four $25 Restaurant.com dining certificates.

    Some other helpful tips.

    _Remember, sign up for an airline frequent flier program. It is free to join.

    _Consider using your airline rewards for upgrades to first class or business class. That"s another way to get more bang for your buck, because buying a business class seat at the time of booking can cost you twice as much as a coach seat. But if you book a coach seat and upgrade the day of the flight using your reward points, miles or credits, you save a bundle.

    _One unusual offer: For 100 AirTran frequent flier credits, the carrier will buy you a ticket anywhere in the world on any airline, with no restrictions besides the advance purchase requirement. So, if you want to travel at a peak time to Tahiti, AirTran will buy your ticket for you and you even earn the frequent flier miles on the carrier you choose for the flight.



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  9. Continental sets up frequent flier aid for Haiti

    HOUSTON – Continental Airlines Inc. said Friday it has set up a program for its frequent flier members to donate reward miles to charitable groups involved in the relief effort in Haiti.


    HOUSTON – Continental Airlines Inc. said Friday it has set up a program for its frequent flier members to donate reward miles to charitable groups involved in the relief effort in Haiti.

    Members of the airline"s OnePass program can donate miles to the American Red Cross and AmeriCares.

    To make a donation, OnePass members should visit the airline"s Web site.

    Continental, based in Houston, also is waiving change fees and additional fare collections for certain tickets to the Dominican Republic.

    Continental does not fly to Haiti but does serve three cities in the neighboring country of the Dominican Republic.

    Haiti was struck by a devastating earthquake Tuesday and as many as 50,000 are feared dead.



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  10. Bill aims to speed up air traffic system overhaul

    WASHINGTON – Transforming the nation"s air traffic system by replacing World War II-era radar with 21st century GPS technology would be accelerated under a bill approved Monday by the Senate.


    WASHINGTON – Transforming the nation"s air traffic system by replacing World War II-era radar with 21st century GPS technology would be accelerated under a bill approved Monday by the Senate.

    The $34.5 billion bill funds the Federal Aviation Administration through Sept. 30, 2011. It also addresses a series of safety concerns raised by the crash of a regional airliner last year near Buffalo, N.Y., that killed 50 people.

    The centerpiece of the bill calls for key elements of the FAA"s NextGen program to be in place at the busiest American airports by 2014. The system won"t be fully in place for noncommercial aircraft until after 2020.

    The nation"s antiquated air traffic control system is a major source of airline delays.

    The new system is projected to cost the FAA as much as $22 billion through 2025. Airlines would have to spend as much as $20 billion more to install equipment in their planes.

    In the long term, the system is expected to save airlines money by allowing planes in crowded air corridors to take more direct routes and fly closer to each other without safety risks, reducing delays, saving energy and cutting down on pollution, including greenhouse gas emissions. Pilots will have real time information on the location of other aircraft.

    The system is crucial to handling the expected growth in air traffic from about 700 million passengers in 2009 to the more than 1 billion annually by 2023.

    The United States lags behind other nations in making the transition to the new technology, said Sen. Jay Rockefeller, D-W.Va., a key sponsor of the bill. Even Mongolia, he said, is further along.

    "It"s embarrassing," said Rockefeller, the chairman of the Senate Commerce, Science and Transportation Committee.

    The bill, passed by a 93-0 vote, contains a provision authorizing the FAA to make grants to airlines to help cover equipment costs. Some airline executives have said that as much as they want the new system, they can"t afford to put it in their planes.

    Airlines have suffered repeated shocks over the past decade, including the Sept. 11 terror attacks, the SARS virus, volatile oil prices and the current economic downturn. They have shed more than 158,000 full-time jobs since employment peaked in 2001 and lost an estimated $30 billion to $60 billion in recent years.

    Sponsors of the bill labored for a week to reach compromises with senators over amendments. Moments before passage of the bill, the Senate accepted without opposition a Rockefeller amendment containing some of those compromises.

    Rockefeller"s staff declined to release a copy of the amendment. However, a list obtained by The Associated Press showed more than a dozen provisions on issues ranging from flights over the Grand Canyon to air quality in airline cabins.

    Among the safety measures in the bill is a requirement that FAA update how many hours airlines can require pilots to work and how much rest they must get between work days. Airlines would be required to have remedial training programs for pilots who fail skills tests or make other errors, and programs that use electronic data recorded during flights to spot safety trends before they cause an accident.

    The bill also:

    _Raises the minimum number of hours of flying experience an airline co-pilot must have from 250 hours to 800.

    _Bans pilots from using personal electronic devices in the cockpit, a response to an incident last October in which pilots of a Northwest Airlines plane flew more than 100 miles past their destination of Minneapolis while they were working on their laptops.

    _Doubles to twice a year the frequency of FAA inspections of foreign aircraft repair and maintenance stations that work on U.S. planes.

    _Contains a "passenger bill of rights" that would require airlines to provide food, water and other amenities to passengers kept waiting on tarmacs and give them the opportunity to deplane after a three-hour wait.

    That would give legal status to Transportation Department rules adopted in December that also limited tarmac waits to three hours and fine airlines up to $27,500 per passenger for violations.

    _Authorizes $8 billion over two years for airport improvement projects, which supporters said would generate 150,000 jobs.

    The House passed a three-year FAA funding bill last year that includes several contentious labor provisions not part of the Senate bill. The House bill would also raise the passenger facility charge, which goes to airports to pay for improvements, from $4.50 per ticket to $7. Differences between the two bills remain to be worked out.

    ___

    Associated Press writer Jim Abrams contributed to this report.

    ___

    On the Net:

    FAA:



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  11.  

Cambodia to Vietnam by Mekong River  - 9 days
Starts : Siem Reap, ends : Ho Chi Minh
Highlights: Siem Riep, Angkor Wat, Phnom Penh, Mekong Delta, Ho Chi Minh
Trip Code : CV-CtVbMR9

Siem ReapDay 1; Siem Reap Arrival
Upon arrival to Siem Reap airport at you will be pick up and transferred to our hotel in Siem Reap.

Accommodation in Siem Reap :
+ Hotel grade: 4 Star
+ Room type: Superior Room

 

 

 


AngkorDays 2-4; Siem Reap/ Angkor Wat
Experience the extravagant beauty of the Angkor temples from dawn to dusk and learn the symbolism behind the exquisite bas-reliefs from a knowledgeable guide. These beautifully crumbling structures are sure to amaze.

Accommodation in Siem Reap :
+ Hotel grade: 4 Star
+ Room type: Superior Room

 


Phnom PenhDays 5-6; Phnom Penh
Recall the chilling events of Cambodia's past at S-21, the notorious Khmer concentration camp, and Choeung Ek, the site of the infamous Killing Fields. The Silver Pagoda and Royal Palace reveal a lighter side of history and the Russian Market is a good place to pick up a traditional krama.

Accommodation in Phnom Penh:
+ Hotel grade: 4 Star
+ Room type: Superior Room

 


 

Mekong DeltaDay 7; Chau Doc - Mekong Delta in Vietnam
Feel the wind whip past while travelling down the mighty Mekong in a speedboat and crossing into Vietnam along the way. Witness the floating houses of Chau Doc, watch fishermen ply their trade and maybe even explore the cave pagoda at Sam Mountain, where the best views of the region are to be had.

Accommodation in Chau Doc:
+ Hotel grade: 4 Star
+ Room type: Superior Room

 


Ho Chi Minh cityDays 8-9; Ho Chi Minh City
It's back to frenetic streets, overflowing markets and boisterous street vendors' calls in lively Ho Chi Minh City. Hunt for bargains in the bustling Ben Thanh Market or discover the French presence that lingers in the form of colonial buildings, great coffee and freshly baked baguettes all over the city.Your journey ends with an airport transfer on day 9.

 

 

 

 

 

 


Book

 

 

 

Prices : USD$ 1011 for per person base for 2 people travelling together

The tour itinerary, inclusions and departures are based on travel from 01/01/2010 to Monday, 06 September 2010. Prices are subject to availability and may vary by departure date. For travel outside of these dates itinerary and inclusions may vary to that shown above - please ask for details.

  • What's inclusive and Not ?

  • Transportation

  • Booking Conditions

 


Vietnam Tourtour inclusiveInclusive :
* All accommodation on double basis in Hotel 4star with daily breakfast
* All transfers/ transports
* English speaking guide
* Airfares
*  All Lunches on Tour (not in free days)
* Admission fees and permits where applicable
* Visa arrangement

tour exclusiveExclusive :
* Pre/post trip arrangement
* Travel insurance
* Meals not indicated
* Other personal expenses
* Tips and gratuities

 

**** Information in this itinerary was correct at the time of its preparation.
We reserves the right to make itinerary changes as operational or other circumstances require


**** Once your booking has been confirmed you will receive a detailed itinerary for this tour,
detailing day by day arrangements, as well as a predeparture
guide containing valuable information designed to
help you get the most out of your holiday

 


Vietnam Transport

 

 

TransportFor road journeys, air conditioned coasters or mini buses or car are used. These are modern, spacious, comfortable, well maintained, safe vehicles - perfect for private travel !

 

 

See the Goup Size and know what you get


* Tour Type :Private
* Vehicles Type :Car
* Group Size : 2 -3 Pax

Altis Car

----------Altis Toyota - 4seats

 

 

 

 

 

 

 

* Tour Type :Private
* Vehicles Type :Van
* Group Size : 4 - 8 Pax

ford

-----------Mercedes Van - 16seats



Vietnam Tour Bookking Conditionbooking vietnam tour conditionBOOKING CONDITIONS

STATUS:

CONFIRMED indicated overleaf means the airline, hotel, vehicle rental or tour operator has accepted your reservation from Vietnam Royal Tourism , subject to the usual reservation conditions.

REQUEST means your arrangements have been requested although not yet confirmed. WAITLIST means that your flight, hotel or tour arrangements are currently full and your name has been placed on a waiting list. CANCELLED means your flight, hotel, vehicle rental or tour arrangements are cancelled. UNABLE means the airline, hotel or tour operator cannot meet your request.

PAYMENTS: We require an initial non-returnable deposit normally 30% of tour cost per person for the travel element of your itinerary. Additional deposits may also be required to hold "other facilities" arrangements such as hotels, car-hire, cruises and tours - all payment details will be advised at the time of booking. Any final payment is usually due until customers arrival their destinations as Vietnam , Laos or Cambodia on First Day ( Day 1 ). Bookings made within 1 month of travel require 30% payment upon confirmation. If you have booked hotel accommodation, vehicle rental, tours or any 'Other Facilities' you should refer to the booking conditions in the Vietnam Royal Tourism - brochure or where Vietnam Royal Tourism - is acting as the agent for the Tour Operator you should refer to the booking conditions contained in Tour Operator's brochure (a copy of these conditions will be given or sent to you at the time of booking).

Please note that all airfares and taxes are subject to increase until full payment is received and tickets issued it is therefore to your advantage to finalise payment as soon as you can after booking. However Government taxes additional to the fare may be imposed or increased without notice at any time up until departure date.

YOUR PEACE OF MIND:

Vietnam Royal Tourism with Vietnam Business Number ( VBN 0102032888). We hold an Travel Agent License (TAG number 0825 ) Awarded by Vietnam National Administration of Tourism. This ensures that in the very unlikely event of our insolvency you will be able to continue with your arrangements as planned (if already abroad in Vietnam , Laos, Cambodia or Thailand) or refunded in full if travel has not already commenced.
For all monies paid to Vietnam Royal Tourism - will be legally safeguarded by being held in Trust in a Vietnam Royal Tourism - Trust account, thus ensuring that in the very unlikely event of our insolvency money paid in respect of advance bookings (future travel) will be refunded in full.

EMERGENCY CONTACT:

In the event that you experience a real emergency outside of Vietnam Royal Tourism - ' normal opening hours, please contact details to us on +844 2425892 or email :vietnamroyaltourism@vnn.vn.

METHODS OF PAYMENT:

PLEASE NOTE: If you intend to mail payment details or are arranging a bank transfer you should confirm the exact amount due with your consultant.

1. PERSONAL (AND COMPANY) CHEQUES: Payment for travel arrangements may be made by personal or company cheque. Cheques should be made payable to VIETNAM ROYAL TOURISM - LTD. Please note. However, that we require SIX WORKING DAYS FOR CHEQUE CLEARANCE before tickets can be issued. It is therefore advisable to confirm with Vietnam Royal Tourism - that there is sufficient time between cheque payment and any ticketing deadline. For urgent ticketing we can usually arrange to have cheques up to US3,000 guaranteed upon payment of an extra fee determined by the value of the cheque. Foreign currency cheques are acceptable.

2. BANK AND BUILDING SOCIETY DRAFTS: These are treated as cash if received at a time when the relevant bank or building society is open and able to verify the cheque.

3. CASH: Please note we advise clients not to post cash to us. Cash are acceptable and welcome when you will made your final payment on your arrival date in Vietnam , Laos , Cambodia

4. CARDS:
We accept Visa, MasterCard . We may require written Form of Authorisation letter and Letter of Aproval for the debit from the card holder before tickets can be released. We may also require one copy paper of the credit card both side and one copy of the passport (first page) with identify and photo before tickets can be released. We may also require seeing the actual card.

5. DIRECT CREDIT/BANK TRANSFER: Payment may be made from your bank directly to our bank account at:

Account name: Vietnam Royal Tourism Co.,LTD
Account number: 4094439
Bank Name: ANZ Bank
Address: 14 Le Thai To str., Hanoi, Vietnam
Tel  : +844-38258190
Fax : +844-38258188
SWIFT Code: ANZBVNVX
Website: www.anz.com

( Recommendation using this one for citizen of New Zealand,  Australia, United Kingdom, US and Canada with small fee of bank transfer )

or other :

Account name: VIET NAM ROYAL TOURISM CO., LTD
Account number: 0011372354159
Bank Name: Bank for foreign trade of Vietnam – Operation Center
Address: 198 Tran Quang Khai str., Hanoi, Vietnam
Tel : + 844-3825 1322
Fax: +844-382 69067
SWIFT Code: BFTVVNVX001
Website: http://www.vietcombank.com.vn/en/

Vietnam Royal Tourism - must be notified of all direct bank payments. All payments must be identified by the passenger's name and booking number.

PROVISIONAL FARES:

If a fare is shown on an itinerary as being 'PROVISIONAL', this means that the airline, hotel or tour/ground operator has not confirmed the exact fare at the time of booking and any increases in cost must be met by the client.

TICKETING: Unless you notify us otherwise, your travel documents will be posted to you at the address shown overleaf, except E-tickets where your boarding pass is issued at check in on production of your passport and this Vietnam Royal Tourism - client confirmation form if requested. Air tickets cannot be posted overseas. Tickets are generally valid a maximum of one year from the date of issue. Any exception to this will be shown on your ticket.

REROUTING: As a general rule, airline tickets cannot be rerouted or transferred to another airline. All flights must be used in sequence, as booked. Failure to do so may result in cancellation of all remaining sectors and restrict any possible refund.

PASSPORT & VISA REQUIREMENTS: Please ensure that you are fully aware of all passport and visa requirements and that you allow adequate time to obtain them. We recommend that you travel with a passport that has a minimum validity of 6 months remaining at all times. This is an immigration requirement for many countries and airlines. Please check with your travel consultant if you will not have the recommended validity whilst travelling. Passports should be Machine Readable for travel via the USA. Please call our visa service if you are unsure if your passport is Machine Readable. Please call +844 24 25 892 for more details.
Visa requirements are only noted for those countries listed on your itinerary. If you intend visiting or transiting through other countries, please ensure you are fully aware of all relevant visa and passport requirements.

AIRLINE PASSENGER INFORMATION: Please note that airlines are now required by laws introduced in the United States and other countries to give border control agencies access to passenger data. Accordingly any information that the airline holds about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country on your itinerary. Please contact your travel consultant if you require further information.

HEALTH REQUIREMENTS: Health facilities, hygiene and disease risks vary worldwide, you should obtain health advice on your specific needs as early as possible. It is your responsibility to ensure that you have fully complied with all health and immunisation requirements of the countries you may be visiting.

INSURANCE: Vietnam Royal Tourism - strongly recommends insurance cover whenever you travel abroad. Insurance is a must for Vietnam, as the cost of major medical treatment is prohibitive. A travel insurance policy to cover theft, loss and medical problems is the best bet


TRAVEL INSURANCE
Unfortunately things can go wrong on holiday. You could fall ill or have an accident; you could have money or luggage stolen; your visit might be cancelled or cut short through injury or illness; your family may need to fly out to be with you if there is a serious incident.
Costs - particularly medical treatment costs - can easily run into thousands of dollars. Local medical facilities are unable to provide the full range of medical services available in developed countries making evacuation a requirement in many non life threatening medical emergencies. The costs of relocation as well as local international standard care are extremely high. In the most serious emergencies, you may not be positioned to authorise payment for an appropriate medical response that is urgently required. This may delay or prevent the provision of critical and possibly life saving medical attention.
Market surveys show that many people don't take insurance. People believe that their credit card accident cover, home insurance, or private health cover is sufficient. However, it is unlikely that these will give adequate cover. If you do not already have a policy we urge you to take out insurance as soon as you make a booking with us to ensure you have adequate cancellation cover.
Know what your policy covers and check that the cover is adequate.
If in doubt ask your insurer. Your policy should cover you for the following:
The whole time that you are away, whether that is a day or a year.
Any activities and sports you might do. Some activities, such as jet skiing, are excluded from many policies. Many insurers will extend cover, if requested, otherwise shop around for a specialist policy.
The medical cover is very important. It must include cover for emergency medical treatment, hospitalisation and repatriation.
Personal liability - for injury or damage to others and their property.
Cancellation - if you have to cancel or abandon your trip. Cancellation cover should start as soon as you book your trip.
24 hour emergency assistance - if things go wrong the assistance company will help you to sort everything out.
Possessions cover, including money and documents to specified limits.
Your policy may also cover:
Personal accident - money paid on death or permanent disability.
Legal expenses - to help you pursue compensation for damages following personal injury.
Declare anything that you think might affect the cover.
Be honest - tell your insurer about current or past medical conditions. This should include the condition of those to be insured and others, such as close relatives, whose state of health may prevent you from travelling or may cause you to curtail your trip. If you don't declare you may invalidate your policy.
When you travel.
Make sure you take your policy and the 24 hour emergency phone number with you.
Make sure you know what to do in the event of a problem.
Some insurance companies insist that you call their assistance company as soon as possible after a problem arises.
If anything does happen make sure you keep as much paperwork as possible - tickets, receipts, medical bills, police reports etc - to help prove that what you're claiming for actually happened.

CANCELLATIONS/AMENDMENTS/REFUNDS:

It is important that you are fully aware of the cancellation and administrative charges relating to your contract with Vietnam Royal Tourism - .
The circumstances surrounding cancellations and refunds vary greatly. The following general conditions are as simple as the complex problem permits and makes allowance for the work carried out by Vietnam Royal Tourism - on behalf of clients. Should you for any reason have to cancel your booking; the person making the original arrangements must give us written notice of cancellation.

In certain cases cancellation charges, if incurred involuntarily, will be covered by insurance taken out at the time of booking. This is strongly recommended.

AMENDMENTS:

Any change of itinerary before receipt of full payment on any particular ticket(s) will be termed an amendment. An amendment fee of up to $US 100 per change will be levied according to the amount of work involved. Changes to hotel accommodation, vehicle rental, tours and other travel arrangements will incur extra charges. Please refer to the relevant Vietnam Royal Tourism - brochure or where Vietnam Royal Tourism - is acting as the agent for the tour operator, you should refer to the booking conditions contained in the tour operator's brochure. Any change of itinerary after receipt of full payment on any tickets will be subject to applicable cancellation conditions. Please note that it will not be possible for our Travel Centres in Vietnam to assist with changes to the routing of your airline ticket. All such enquiries must always be made directly with the relevant airline. Vietnam Royal Tourism - may be able to assist in changing your dates, subject to the conditions of your ticket and flight availability; however, fees from $US 30 per change apply, over and above any airline fees detailed on your booking form. These date changes may also be made directly with the airline. Amendments to hotel and tour bookings made in the Vietnam and Laos, Cambodia may be made through our Travel Centres in Vietnam. However, at least 7 days notice is required and all amendments are subject to availability. Cancellations or amendments made within 30 days will incur two night's cancellation fee per hotel as per the conditions detailed in our Tailor-made Indochina. A minimum fee of US$25 per hotel or tour booking will apply to amendments made outside 28 days. Our Travel Centres in Vietnam will be delighted to assist with additional flights and selected hotels together with local tours whilst travelling Vietnam. Please call in or telephone.

AIRLINE RESERVATION & TICKET CANCELLATION:

For all confirmed bookings cancelled before receipt of full payment on any particular ticket(s), the booking deposit is forfeit. For cancellation after receipt of full payment, cancellation charges as stated overleaf will apply. Please note cancellation charges of 10% per ticket or $US100 per ticket, whichever is the greater, will apply to any cancelled tickets not specifically covered under the cancellation conditions overleaf. On any fixed dated ticket there is a 100% cancellation charge if part used, or if the reservation is not cancelled prior to the first flight. Please note that it is your responsibility to advise airlines if you do not wish to travel on a flight booked. Failure to do so can result in the cancellation of onward flights and the forfeit of any ticket refund.
Please note all flight cancellations must be notified in writing to Vietnam Royal Tourism - prior to the day of departure.

 

HOTEL/VEHICLE RENTAL/TOUR/OTHER TRAVEL ARRANGEMENTS:

CANCELLATION

If you have booked hotel accommodation, vehicle rental, tours or any other travel arrangements and you cancel your reservation, you should refer to the booking conditions in the Vietnam Royal Tourism - brochure or, where Vietnam Royal Tourism - is acting as the agent for the tour operator, you should refer to the booking conditions contained in the tour operator's brochure. Reservations are non-transferable.

AIRLINE TICKET REFUNDS:

Tickets returned will be presented to the airline for assessment. As soon as we receive a refund from the issuing airline, we will forward it to you less any cancellation or administration charge. Please note that refunds for part-used/return halves of tickets are always less than the pro-rata rate and may have no refund value whatsoever. Refunds usually take 8-12 weeks but in isolated cases may take longer. Refunds will be processed via the original method of payment, except for cash transactions where refunds will be provided by cheque. Tickets returned more than one year from date of issue are classed as expired by the airline and generally have no refund value at all. If tickets are lost or stolen, certain airlines will not issue duplicates. New tickets may then have to be purchased locally, at the focal fare. Even if replacement tickets are purchased, certain airlines will not issue refunds for lost/stolen tickets. A delay of up to 18 months is possible before we receive authority from the airline to make any refund. Vietnam Royal Tourism - applies a further $US25 per ticket administration fee over and above cancellation charges in such cases.

Please ensure that any tickets returned to Vietnam Royal Tourism - are sent by registered post.

REFUNDS:

No refunds are given for partly used vouchers. In all circumstances please refer to the booking conditions in the Vietnam Royal Tourism - brochure or, where Vietnam Royal Tourism - is acting as the agent for the tour operator, please refer to the booking conditions contained in the tour operator's brochure.

AIRLINE RESERVATIONS:

All flight reservations are subject to seat availability of the relevant booking class, which at certain times may be limited. Any alterations you may wish to make to a confirmed itinerary after departure from your country should be addressed to the airline as soon as possible. Airline reservations are non-transferable.

CARRIAGE BY AIR:

Carriage by air is subject to the terms and conditions of the carrier with whom you travel and to international conventions, which may limit liability. Transport timings and routings are provided by the airlines and other carriers concerned. They are subject to change as a result of air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time, over which Vietnam Royal Tourism - has no control. We cannot make any special arrangements for you if you are delayed since such matters are at the sole discretion of the airline concerned.

FLIGHT RECONFIRMATIONS:

Please reconfirm all onward flight reservations with the relevant airline at least 72 hours prior to departure. In addition, it is important to establish if there have been any changes to your flight timings since leaving your country. Failure to do so may result in cancellation of your reservation. Unless Vietnam Royal Tourism - advises you to reconfirm the first flight out of your country there is no need to do so.

TAXES:

Vietnam Royal Tourism - will advise of all mandatory pre-paid taxes. Most countries also charge departure taxes that may only be paid locally. It is therefore recommended that clients retain sufficient local currency to meet such charges. For further details please enquire directly with the airline.

SEAT REQUEST (AIRLINES) SPECIAL REQUEST (HOTELS):

Where airline policy allows, Vietnam Royal Tourism - is happy to request pre-allocated seating and other special service requests. We are also happy to make any special requests in respect of your hotel accommodation. Please note however that unless specifically confirmed by Vietnam Royal Tourism - all such requests will never be guaranteed and form no part of your contract with Vietnam Royal Tourism .

BAGGAGE ALLOWANCE: If you are unsure of the baggage allowance on the flights you have booked please contact your consultant or the relevant airline.

PHOTOGRAPHIC IDENTIFICATION: Some countries require that photographic
ID is carried at all times. Vietnam Royal Tourism - recommends that passports be carried whenever flying.

COMPLAINTS:

If you have a problem during your holiday, please inform the relevant airline, hotel, tour operator or other supplier immediately so that they can endeavor to put things right. If they cannot resolve the problem, you must contact one of Vietnam Royal Tourism - ' Vietnam Travel Centres immediately by telephone or fax so that we are given an opportunity to help. Vietnam Royal Tourism - will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point when remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, you should write to us within 90 days of returning home, giving your original booking reference number and all other relevant information. If you fail to take any of these steps this will hinder our ability to put any problem right and/or investigate it fully and any right you may have to receive compensation will be reduced or completely invalidated.

TRAVELLING IN LAOS AND CAMBODIA: If you have a problem whilst travelling in Laos or Cambdia please follow our complaints procedure as detailed above, rather than in the first instance contacting one of our Travel Centres in Vietnam. This will enable us to attend to your complaint in the most effective manner. The Vietnam Royal Tourism - Vietnam 24 hour emergency number is +844 2425892 or +84 9888 23458.

YOUR HOLIDAY CONTRACT:

These booking conditions form part of your contract with Vietnam Royal Tourism - . This contract and matters arising from it are subject to the exclusive jurisdiction of the Courts of the Socialist Republic of Vietnam. Please note differing terms and conditions may apply between you and the vehicle rental company/tour operator or airline involved in providing these travel arrangements. A copy of the applicable terms can be requested by contacting Vietnam Royal Tourism - in writing



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